Our Values Always looking to make our operations more efficient Exploring innovative and smart ways of reducing costs, without compromising on quality Knowing what is happening in the outside world, so we can implement practices that will make us more efficient Driving efforts to make small improvements in our daily work Focusing on self-improvement to deliver better outcomes in everything we do Encouraging people to share ideas that can improve our service quality Focusing on self-improvement to deliver better outcomes in everything we do Driving efforts to make small improvements in our daily work Encouraging people to share ideas that can improve our service quality